Help Desk

Have a question? Check here first for answers.

Frequently Asked Questions

All benefits-eligible employees and their dependents can participate and review the benefits information.
You can call the Fidelity Benefits Service Center at 1-800-835-5095 or visit the website.
Yes, you can contact the provider directly. Refer to the contact and plan information on that specific vendor’s page.
Annual Enrollment is from October 21– November 7, 2025.
Annual Enrollment elections become effective on January 1, 2026.
You need to enroll by November 7, 2025.
Employees are encouraged to review all benefits to ensure you are enrolled in the best plan options for you and your family. Flexible Spending Accounts must be re-elected each year.
Anthem is our current carrier for the PPO, EPO and HDHP health plans. Anthem is also the provider for the Voluntary Benefits: Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance.
Permanent Life Insurance with Long-Term Care (LTC) provides financial peace of mind during your working years and into retirement. It has two components: one a life insurance part that will pay a benefit to your beneficiaries if you pass away, and one that makes payments to you if you qualify for the coverage’s Long-Term Care benefits. You can keep the policy even after you retire or if you leave Mattel.

For more information and additional FAQs visit the Chubb booth.
The live chat is your opportunity to connect directly with select benefit providers to ask questions about the benefit offerings to help determine if they are a good fit for you and your family. The live chat will be held on Thursday, October 16th from 8am-10am PT and 12pm–2pm PT. Representatives from the Benefits Team, Anthem Medical, and Delta Dental will be available within their booths to answer any questions you may have.
No, you just need to complete the entire hunt and submit the entry form.

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