Help Desk

Have a question? Check here first for answers.

Frequently Asked Questions

All benefits-eligible employees and their dependents can participate and review the benefits information.
You can call the Fidelity Benefits Service Center at 1-800-835-5095 or visit the website.
Yes, you can contact the provider directly. Refer to the contact and plan information on that specific provider’s page.
Annual Enrollment is from October 20 – November 6, 2026.
Elections made during Annual Enrollment become effective January 1, 2027.
You need to enroll by November 6, 2026, for coverage beginning January 1, 2027.
Employees are encouraged to review all benefits to ensure you are enrolled in the best plan options for you and your family. Flexible Spending Accounts must be re-elected each year.
The live chat is your opportunity to connect directly with a member of the Benefits Team to ask questions about your benefits and Annual Enrollment. The live chat will be held on this platform on Friday, October 16th 9:00 am – 11:00 am PST and Wednesday, October 28th 12:00 pm – 2:00pm PST. Members from the Benefits Team will be available to answer any questions you may have.
No, you just need to complete the entire hunt and submit the entry form.

More Info

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This year is a passive enrollment. Even if you plan to do nothing, Annual Enrollment is the perfect time to review your current elections and make sure they will still fit your needs for the coming year.